Terms and conditions of use

It is a necessary requirement for the acquisition of the products offered on this site that you read and accept the Terms and Conditions written below. The use of our services, as well as the purchase of our products, will imply that you have read and accepted the Terms and Conditions of Use in this document. All products offered by our website may be created, charged, sent or presented by a third-party website, which would be subject to its own Terms and Conditions. In some cases, to purchase a product, user registration will be required, with the entry of reliable personal data and the definition of a password.

The user can choose and change the password for their account management access at any time, in case they have registered and it is necessary for the purchase of any of our products. Naturpak.mx assumes no responsibility in case said password is given to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of product stock and availability, validation of the payment method, validation of the invoice (if any), and compliance with the conditions required by the selected payment method. In some cases, email verification may be required.

The prices of the products offered on Naturpak.mx are valid only for purchases made on this website.

NATURPAK, through its website, grants a license for users to use the products sold on it in accordance with the Terms and Conditions described in this document.

You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied. In no event shall NATURPAK be liable for any damages, including but not limited to direct, indirect, special, incidental, or consequential damages, or other losses resulting from the use of or inability to use our products.

We ask you to carefully read the descriptions of the product of your choice before purchasing it, as there are no guarantees or possibility of a refund due to an error in your purchase decision. The warranty will only cover manufacturing problems and will only be effective when the product has been used correctly. The warranty does not cover problems or damages caused by improper use of the products. The terms of the warranty are associated with manufacturing and operating problems of the products under normal conditions, and these terms will only be effective if the product has been used correctly. This includes its use:

• In accordance with the technical specifications indicated for each product.
• Under environmental conditions consistent with the specifications indicated by the manufacturer.
• For the specific function for which it was designed at the factory.
• Under the conditions described in the specifications and tolerances indicated.

The customer's purchase on this website may be postponed for an Anti-fraud check. It may also be suspended for a longer period for a more rigorous investigation, to prevent fraudulent transactions.

Naturpak.mx guarantees that the personal information you submit has the necessary security. The data entered by the user, in case a validation of orders is required, will not be delivered to third parties, unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to promotional email newsletters is voluntary and may be selected when creating your account.

NATURPAK reserves the right to change or modify these terms without prior notice.

It is requested via email to ventas@naturpak.mx with RFC, Payment Method, Payment Method and Use of CFDI. You can also self-invoice at the following direct link: https://naturpak.mx/pages/facturacion

For National Orders in Mexico -Shipping included on orders over $799 MXN-. For orders under $799 MXN, please check the shipping cost during the checkout process - after starting the purchase process.

Important note about International Shipping. 

Customs or import taxes of your country are included in the shipping cost but may generate additional costs that will be charged directly to the recipient at the time of delivery. For the delivery person to successfully release your package, it will be necessary to make this payment in advance upon receipt.

Please request the wholesale or distributor catalog by email at info@naturpak.mx (company name, products, and quantity) or by filling out the following form.